If a customer would like to exchange her set or receive a refund, she has 30 days from the day she receives the set to send it back to Stay Chic Hair. We ask that the customer send us a written request along with her order number when requesting a refund or an exchange. As well, we ask that the customer sends the set back in the original packaging. Please note that Stay Chic Hair will not cover any shipping costs to return or exchange the set. As well, the customer will not be eligible for an exchange or refund if Stay Chic Hair receives the set past the 30-day timeline.
Each clip-in hair extensions set has 10 pieces in total. In the box, one of these pieces has been packaged separately. This is a test strip. We recommend that customers take this out of the net first to check if they are happy with the colour and quality of the hair. Customers are asked not to clip the test strip in their hair or style it until they are certain they want to keep the whole set. Once the customers are satisfied, they may go ahead and open the main package with the remaining 9 pieces.
Please note that if the main package has been opened, or if we deem any of the pieces of the set to have been worn or styled, customers will not be eligible for an exchange or a refund.