Frequently Asked Questions

What’s the difference between the Statement and the Showstopper?

The only difference between the Statement and the Showstopper is the volume. The Statement is 160 grams in thickness and the Showstopper is 230 grams in thickness 

What do I do if I’m not sure what color is right for me? 

Please email us a picture at of your hair in natural lighting and a Stay Chic team member will assist you.

Can I colour Stay Chic Hair Extensions?

Stay Chic clip-in hair extensions have already gone through a colour treatment process. If you are thinking to alter the colour of your set, we suggest that you get a professional opinion before making a decision. Colouring your set may compromise the quality, and thereby the lifespan of the extensions. Please note that we strongly suggest that you don't lighten or bleach your set. If you choose to do so, please do so at your own risk. Stay Chic Hair will not be responsible for this.

How long do Stay Chic Hair Extensions last?

It all depends on how often you wear your set and how well you take care of them. The set can last for 3 months up to a year. 

My colour is on back order. Can I still purchase it?

Absolutely. When you place an order, we will reserve a set for you. Once the set of your choice is back in stock, we will send you your Stay Chic clip-in hair extensions and notify you by email. 

How do I wear Stay Chic clip-in hair extensions?

We have a video tutorial demonstrating how to wear the clip-in hair extensions on our homepage and blog. Click here to watch the video.

How should I take care of my Stay Chic Hair Extensions?

Brush your set before and after you wear them.

Gently brush the hair, starting from the bottom and slowly making your way up.

Use a gentle shampoo and gently massage it into the hair to clean.

Use a deep conditioner for added softness.

Lay the hair extensions flat on a towel and let them air dry.

Store safely in your Stay Chic Hair box.

How often should I wash my Stay Chic Hair Extensions?

We suggest washing your set after 10 - 15 wears or when there’s too much product build up in the extensions.

What’s your return and exchange policy?

You can exchange or refund your order within 30 days as long as it has NOT been worn or styled and the main package remains unopened. To read our full refund and exchange policy, please click here.

How long does shipping take?

We take up to 48 hours to process your order. Standard shipping may take 3-15 business days, depending on where you’re located.

More questions? No problem. We're here to help.

Send us an email at and a Stay Chic team member will respond to you within 1-2 business days.